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Here you can see questions asked by other users. If you answer these question, your answers may be inserted into the FAQ.

Date / User Question
2013-06-14 11:05
Kate
General:
Testing the Add Question function on MultiSure Help Center.
Answer
2013-06-14 11:07
Kate
General:
Testing again
Answer
2013-06-20 12:07
Jeqe
Policies:
Who is Sekunjalo Life on your brochure
Answer
2013-06-23 14:01
George
Independent Consultants:
Can we the "join now" button on the Join page and the business opportunity page?
Answer
2013-06-28 11:18
Lorraine
General:
I have tried to register for the newsletter. but without success it seems. Can you kindly register me?
Answer
2013-07-03 08:44
Ivan
Independent Consultants:
If I have a growing downline and the member on my level 1 cancels his/her policy, do I still earn from level 2 down on that downline?
Answer
2013-07-03 12:20
Thandiwe Thomo
Legal Cover:
What do u mean when u say divorces prior to a two year waiting period lapsing.
Answer
2013-07-04 11:47
Anid Cilliers
General:
Good Day, 1)I have a client that turned 74 this year on 02/01/2013, According to our funeral cover I understand that we cover up to the age of 74. Why can’t she get cover? 2) The Client have another funeral police from another company for longer than 6 months, and their premiums are fully paid and policy is active They need more cover and want take a policy from MULTISURE, will the MULTISURE policy pay out if they pass away from natural causes before the 6 month waiting period at MULTISURE is over. Can we submit proof of 1st policy’s documents in order to get immediate cover from MULTISURE. 3)My Client took out a policy for her domestic worker at Old Mutual, She wants to change to MULTISURE because our rates are more affordable ,if she supply proof/Documents of other policy will the 6 month waiting period fall away, when she join Multisure? Thank YOU Have a Great Day Anid Cilliers Independent Consultant 00-29132 Multisure 072 914 6952
Answer
2013-07-12 16:25
Marti-Rose Nel
General:
Will it make a difference if I do not use outlook and use the signiture and link on my gmail account? Will I still be able to re-direct people to my site? Thanks
Answer
2013-07-16 17:52
Jacomien du Plessis
Legal Cover:
Does Legalsure cover dept recovery?
Answer
2013-07-16 21:51
Annetjie
Policies:
do I earn a montly commission on the premiums of clients who only buy a policy from me as a member
Answer
2013-08-14 15:04
Marcelle de Bruyn
Funeral Cover:
I have a funeral policy and I am immigrating to New Zealand - if I die there does my policy still pay out
Answer
2013-08-18 14:42
godfrey Abrahams
Independent Consultants:
Where is the presentations in the Western Cape???
Answer
2013-08-20 13:59
Jozua
General:
1) Must I be reigistered and have a FSB number and if not why not? 2) Why is it a must to get 2 or more policies a month to get paid in a higher level. 3) What happened if I did not get every moth 2 or more people.
Answer
2013-09-14 16:26
Raol
Funeral Cover:
Can I take out funeral cover for my parents (mother 72 / father 71), without cover for myself? I (the son) will pay the monthly premiums.
Answer
2013-09-16 21:04
hlengani coolcat
Legal Cover:
Good day. I Hlengani my username is 00-31911. I am looking for you advise for the matter I am having at this moment. It started in 2012. when I was held responsible for the costumer that I never release or authorized the order to be sent. So as my legal advise I will be glad, if there can be any way to stop this.I will appreciate for you help and If they can be any direct contact number for legal advise please that will be much appreciated.
Answer
2013-09-19 10:18
Marica Loock
Independent Consultants:
Can I get the company registration number
Answer
2013-10-02 07:27
lorne
Independent Consultants:
I want to cancel my cover please
Answer
2013-11-16 22:23
Patrick Ngobe
Funeral Cover:
She is 21. how can i continue covering her?
Answer
2013-12-13 10:10
Portia
Independent Consultants:
I have 6 sign ups that month and only 3 paid their premiums, how much is my earnings?
Answer
2014-01-23 08:43
MARIHETTE
General:
how do i unsubscribe?
Answer
2014-01-29 07:58
Jacques
Legal Cover:
Does legal cover cover legal matters in connection with a family matter, such as divorce action, child custody disputes, maintenance suits, access to children and estate planning and administration.
Answer
2014-01-31 11:36
Berenise Steenkamp
Funeral Cover:
Very upset and disappointed as I have still not received my funeral policy I join in November 2012 this is totally unacceptable I send emails but still nothing I am sick and tired to fight with Multisure so I want my paid premiums back
Answer
2014-02-09 00:42
Albertus
Funeral Cover:
When can I expect my Policy document? It's now several months and I'm STILL waiting.
Answer
2014-02-26 13:46
Lindie Roets
Funeral Cover:
Say I am 60 years old and I take the Funeral cover?And I die say if I am 80.Will they still pay out?Will I still be covered?
Answer
2014-03-17 16:08
Margot Cridland
Legal Cover:
I need to see a lawyer to draft a will , I do have legal cover with Multisure. Please let me know how to go about it.
Answer
2014-03-22 05:59
David
Independent Consultants:
I want to have the online application included in my business. How do I include the R25?
Answer
2014-05-08 15:03
TSHEPO PHENGO
Independent Consultants:
how do i join the team?
Answer
2014-07-26 22:34
leon ndlovu
General:
how do i recruit via internet using my ic number . how do i activate that
Answer
2014-07-26 22:36
leon ndlovu
General:
if i were to add my dad on my fenural policy , are u going to increase the premium if so how much will it be
Answer
2014-08-30 09:33
ria minnaar
Funeral Cover:
if i lost my copies of policies can you e-mail me please
Answer
2014-09-02 04:54
Antoinette
Legal Cover:
I have a question about child maintenance and would like some advice. How do I go about using your services in this regard?
Answer
2014-09-10 22:45
Selvie Roos
Legal Cover:
Please cancel my policy and debit order. Please confirm that it is done. Thanking you kindly.
Answer
2014-10-01 09:46
Nomfundo Thusini
Independent Consultants:
How do I get started
Answer
2014-11-03 00:46
nokuzola ntshinga
Funeral Cover:
I am interested into having an ic,most importantly to have a team of my own,what do I do or who do I consult
Answer
2014-12-30 09:50
Raol
Policies:
I have e-mailed you concerning a change in my banking details, without response from you. New banking details: Bank and branch name: Nedbank, Uitenhage Account type: Cheque Account number: 1088558127 Client name: Mr. Raol V. Simpson ID nr: 6107155158089 Cell: 0741866994 Physical address: 58 Mannerin Drive Mountain View Uitenhage 6229 Please do respond Yours Rao. V. Simpson
Answer
2015-03-13 06:29
GOBUSAMANG P NTLHANE
General:
How to contact you when out of the country?
Answer
2015-03-17 13:23
sharon
Independent Consultants:
Who is your consultant in The Reeds area?
Answer
2015-04-11 18:56
gladys booysen
Independent Consultants:
why can i not login
Answer
2015-05-16 07:52
Jeanine Swarts
General:
how long do I have to write the exam
Answer
2015-06-11 12:05
mpho
Policies:
whom to talk to if a claimed policy did not payout, and all the premius were paid in time.
Answer
2015-06-13 12:27
Joseph msiska
Independent Consultants:
Do you help with advertising material like flyers, if so do i have to pay for them?
Answer
2015-07-06 08:57
Raol Simpson
Funeral Cover:
How can I increase my existing funeral cover that I have for my parents?
Answer
2015-08-20 09:36
Yonela
Independent Consultants:
I paid my policy Monday I have not received an sms with my password I want to check my downlines.IC no 72385
Answer
2015-10-24 10:42
Joseph Gotah Msiska
Independent Consultants:
How do i register in order to access my down line?
Answer
2015-11-04 13:26
Tintswalo
Independent Consultants:
I need my password how do I reset my password?
Answer
2016-02-26 15:31
Elmien van der Walt
Independent Consultants:
The business fee was not included in my debit order this month, only the amount for my funeral cover was deducted. What happens now? How can I rectify this?
Answer
2016-03-10 08:54
Nolubabalo
Independent Consultants:
Haw do i see my down line
Answer
2016-04-03 03:51
Harriet
Funeral Cover:
Hiv positive,do i qualify
Answer
2016-04-03 03:54
Harriet
Funeral Cover:
Hiv pos.do i qualify
Answer
2016-06-22 11:10
Sikelelwa
General:
I have read the information but I cannot really get how I will have to participate in the business, please assist.
Answer
2016-10-31 15:43
Myali Mdoda
Funeral Cover:
What is needed if u want to claim?
Answer
2016-11-22 15:26
ziyanda
General:
i took a policy with you in 2014 but never got any document,reflecting my policy number and staff.
Answer
2017-01-17 06:45
Khanyisa Mabaso
Funeral Cover:
If I want to cancel my payment options what should I do?
Answer
2017-02-03 21:33
Thembisa
Funeral Cover:
is it possible for policy holder to pay 150 every month. then when the policy holder dies she only get 3000
Answer
2017-03-27 12:36
Angal brown
Independent Consultants:
What % do you get paid as an independent agent.
Answer
2017-04-21 15:36
Whitey Human
General:
My previous employer cancelled my registered email address. Now I cannot retriece my forgoton password. Membership nr 00-05863. My old email was whiteyh@wirelessg.co.za . My new email adress is whiteyh@xilliontel.co.za Please register my new email address and let me know per email so that I can update or retrieve my Password. Tel number is 083 276 5000
Answer
2017-08-28 20:29
mandisa
Funeral Cover:
hi can I cover my 84 year old granny? if yes plz assist
Answer
2017-09-07 20:44
Cynthia Zukani
General:
My children's names are wrong I want to rectify them First born is Theo Zukani Second born is Bongani Zukani Last born is Owethu Zukani
Answer
2017-09-20 09:44
INNOCENTIA
Policies:
Hi, if my subscription is R 298 as per the transaction history, then why did you deduct R418 from my account? I need clarity please.
Answer
2017-11-03 08:26
Thulisile Nkosi
General:
How do i join in the business?
Answer
2018-01-19 01:24
Ayesha
Policies:
Hi I Want to Join but will only open an bank account month end can I pay with someone else's card for now?
Answer
2018-05-02 06:58
Morika
Policies:
How can I claim
Answer
2018-05-28 14:45
kholiswa
Funeral Cover:
my grandmother and brother in law change from sassa account to bank account,So can you deduct from my personel account their premiums please call me if possible.
Answer
2018-07-04 14:34
Adele
General:
I have someone who wants to come on board and iwn her own funeral company. She needs to know do you underwrite policies as well. If she brings her policies over.
Answer
2018-10-14 07:44
Herbert
General:
Why is the telephone no of who to call for your funeral cover not visible in the app Or do I need glasses Thanks Regards
Answer
2018-11-23 11:34
Bafana
Legal Cover:
account number
Answer